One way to get payment on invoices due the next week is to send a payment reminder email. Your reminder email should be friendly, but firm, and contain some key information that will prompt your customer to make the payment. If your invoice is digital, you can include step-by-step instructions to pay online. Also, don't forget to state the late fee, so your customers know what to expect.
Whenever you send a payment reminder email, include the invoice with the email. It should be attached to the message so that the customer can easily access it. It's better to include the invoice number than make the customer search through his or her email folder to find it. In your email, you should also include your payment details, along with instructions on how to make the payment.
If you have a customer who is consistently delinquent on their payments, you should try calling them directly. There may be a number of reasons why the invoice wasn't paid on time. For instance, the client's email address may have changed. Or, the client may have sent the invoice to the wrong department. Regardless of the reason, speaking to your customer is a more effective means of providing firm reminders to pay. Plus, you'll get firsthand information about the payment problems that the customer is facing.
The goal of sending a payment reminder email is to get the money you owe your clients on time. The email should be thoughtful, contain all the essential information in the subject line, and be easy for your clients to find. The subject line should include the invoice and a link to it. Whether you use a marketing automation system or a traditional mail merge service, make sure to include the invoice in the message.
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